Frequently Asked Questions

Everything about orders, shipping, returns and sizing. Can't find your answer? Email info@lebuc.net.

Orders & production

How are LeBuc products made?

Every piece is printed on demand. Nothing sits in a warehouse. When you order, your item is printed especially for you by our print partner, then packed and shipped. That means less waste and no overproduction.

How long does it take before my order ships?

Production usually takes 2–5 business days. Then your order is handed to the carrier.

Can I change or cancel my order?

Email us as soon as possible at info@lebuc.net. We can usually change or cancel an order until it goes into production. Once printing has started, we can't change it anymore.

Which payment methods do you accept?

All payment methods shown at checkout. Prices are in USD. If you pay in another currency, your bank or card provider will convert the amount.

Shipping

Where do you ship?

Worldwide. Orders are printed at facilities in the US and Europe, and we route your order to the facility that's best placed for your address.

How much is shipping?

A flat rate based on the number of items in your order. You'll see the exact amount at checkout before you pay.

How long does delivery take?

After production, delivery within the US typically takes 3–4 business days. Delivery to Europe and the rest of the world usually takes 1–3 weeks, depending on destination and carrier.

Will I get tracking?

Yes. You'll receive an email with tracking information once your order ships.

Will I have to pay customs or import fees?

Orders within the US and the EU normally have no extra fees. For other countries (for example the UK, Switzerland or Norway), local duties or taxes may apply. These are paid by the recipient.

Returns & exchanges

Can I return my order?

Yes. You have 14 days from the day you receive your order to change your mind.

  1. Email us at info@lebuc.net with your order number. We'll reply with the return address.
  2. Send the item back within 14 days of telling us. It must be unworn, unwashed and in its original condition.
  3. Return shipping is paid by you.
  4. We refund the item price, plus standard shipping if you return the whole order. You'll get the refund within 14 days of receiving your notice, but we may wait until the item has arrived back with us.
My item arrived damaged, misprinted or wrong. What now?

We're sorry! Email info@lebuc.net within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. You don't need to send the item back.

I ordered the wrong size. Can I exchange it?

Because every item is printed to order, an exchange works as a return plus a new order. Follow the return steps above and place a new order in the right size. Not sure about your size? Ask us before you order, and we'll help.

Sizing & product

How do the t-shirts fit?

Our tees are a unisex classic fit: relaxed, straight cut, true to size for most men. Many women prefer one size down for a closer fit. Sizes run from S to 5XL.

What are the t-shirts made of?

Our classic tee is a heavyweight cotton t-shirt. Heather colours contain a small share of polyester. Full material details are listed on each product page.

How should I wash it?

Turn it inside out and wash cold on a gentle cycle. Use no bleach and no fabric softener. Tumble dry low or hang to dry. Don't iron directly on the print. Treat it well and the print will outlast your holiday tan.

About LeBuc

Who is LeBuc?

LeBuc is a music project with more than 20 years of relaxing electronic sounds, made in Denmark with its heart in Los Angeles. The clothing line is made for the same feeling: travel, time off and Pacific Hour.

I have a question that isn't answered here.

Write to us at info@lebuc.net. We usually reply within 1–2 business days.